Privacy Policy

Effective Date: 08/07/2026

Eliz Treats respects your privacy and is committed to protecting your personal information in accordance with UK GDPR and the Data Protection Act 2018.

Information We Collect

We may collect:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Delivery address

  • Order details

  • Payment information (processed securely by third-party payment providers)

  • IP address

  • Browser information

  • Cookies

How We Use Your Information

We use your information to:

  • Process your orders

  • Deliver products

  • Respond to enquiries

  • Provide customer support

  • Improve our website

  • Prevent fraud

  • Meet legal obligations

Payment Information

We do not store your card details.

Payments are securely processed by our trusted payment providers.

Cookies

Our website uses cookies to:

  • Improve website performance

  • Remember your preferences

  • Analyse visitor behaviour

  • Improve user experience

You can manage cookie preferences through your browser.

Sharing Information

We only share your information with trusted providers where necessary, including:

  • Payment processors

  • Delivery partners

  • Website hosting providers

  • Email service providers

We never sell your personal information.

Data Retention

We retain your information only as long as necessary to:

  • Complete your order

  • Meet legal requirements

  • Resolve disputes

Your Rights

Under UK GDPR, you have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing

  • Request data portability

Requests can be made through our Contact page.

Security

We use reasonable technical and organisational measures to protect your information.

However, no internet transmission is completely secure.

Third-Party Links

Our website may contain links to other websites.

We are not responsible for their privacy practices.

Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always appear on this page.

Contact

If you have questions about this Privacy Policy or your personal data, please contact us using the details on our Contact page.